Thycotic is looking for a customer facing Mac OS X Software Engineer/Developer to be part of our Tier IV Escalation team. As part of our worldwide Tier IV team you will be supporting customers who experience escalated issues for Mac OS X that consist of an agent communicating to centralized services as well as small desktop applications to interact with the user.
- Dameware Remote Support On Mac
- Mac Software Support For Remote Support
- Bomgar Mac Client
- Apple Remote Desktop
Dameware Remote Support On Mac
This can be a remote/telecommute position based out of your home office. Reports to the Director, Americas Support and Special Teams.
The Mac Ranch offers remote services where many software issues and some hardware issues can be easily addressed, sparing you the inconvenience of having to bring your system into the store or the cost of having to schedule an on-site visit by one of our te chnicians. Download Remote Support. All Downloads.
KEY RESPONSIBILITIES
- Work through challenging issues in the customer environment, testing scenarios and reviewing code
- Work close with senior support representatives and development when required
Mac Software Support For Remote Support
SKILLS & REQUIREMENTS
Bomgar Mac Client
Apple Remote Desktop
- 2+ years of experience in supporting, and/or developing Mac OS X drivers, scripts
- 1 year of Objective C based application experience
- Ability to troubleshoot issues and review code to determine workarounds or solutions
- Passionate about assisting customer and solving challenging issues
- Quickly read and understand both new and existing code written in other languages
- Self-starter, yet highly collaborative with your team via chat and conference calls
- Ability to look at the “big picture,” to understand customer issues in-depth
- Ability to clearly communicate with customers and team members
- Ability to work under pressure
- Ability to understand other components written in C++, C#/.NET and related technologies and be able to interface with them